Refund policy

Policy Overview

• Return Period: 30 days from delivery date
• Refund Processing Time: 10 business days from receipt
• Return Shipping Costs: Covered by customer
• Restocking fee: There is no restocking fee.

This policy applies to all products except IPL HAIR Remover which has 100 day returns policy described in Section 1 of this policy. 

1. 100-Day Money-Back Guarantee for IPL HAIR Reover

We offer a 100-day money-back guarantee – completely risk-free. For our IPL HAIR Remover.

Important: The guarantee only applies if you provide complete and carefully documented proof of your application. Without full photographic documentation, the claim cannot be accepted.

How the money-back guarantee works

Before your first use:
Take a clear photo of the area you plan to treat before your first application. Be sure to include a visible date in the photo (e.g. by showing the date on a smartphone screen in the image).

After 4 weeks of use:
Take another photo after four weeks of regular use. Again, the date must be clearly visible in the image.

After 8 weeks of use:
Repeat the process after eight weeks, taking a photo of the same area with a visible date.

After 12 weeks of use:
Take a final photo after twelve weeks of consistent use, once again making sure the date is visible.

Once you have taken all four photos, please email them along with your order number and contact details to support@taalita.com
Our customer service team will review your request and guide you through the return and refund process.

Please note:

The 100-day guarantee is only valid for purchases made through our official online store.
Due to privacy and data protection regulations, documentation of intimate areas (e.g. bikini line or genital region) is not permitted. In such cases, the guarantee cannot be used.

2. Exclusion of Right of Withdrawal

Please note: The legal right of withdrawal expires prematurely if:

• The product is sealed for hygiene reasons and the seal has been removed after delivery.
• The device was customized or personalized specifically for you.
• The device was inseparably mixed with other goods after delivery due to its nature.

If you have any questions about the guarantee, the application process, or your order, feel free to contact us anytime at support@taalita.com.

3. Item Conditions

 Items must be in their original, unused condition with all tags attached and in the original packaging. Faulty items are not required to be in their original packaging.

To start a return, please follow these steps:

• Contact Customer Service: Email support@taalita.com with your order number, reason for return, and any supporting photos if applicable.
• Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
• Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
• Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if the product is defective or incorrect.

Yunling Warehouse, Niushan Zhong Wu Wei, Dongcheng, 523000 Dongguan, China